bad customer service

it is very frustrating when one needs to search for an open branch to have a profile password reset. I'm sure it could be done online but I was told I need to go to a branch. After 3 weeks I'm still not sorted out. The branch near to my workplace reopened on 3 June - unfortunately I work from home now. I phoned the Nedbank CC and enquired about blue route branch, I was told its open - I went there only to see a note on the window they close until further notice and that Plumstead is the nearest branch. I went there this morning - only to find a very long queue. I went again just after 2 today to check again - only to see a notice on the window - the queue cut off is 14h00 due to covid-19. what bull**** is this - if you the only branch open in the area you should up your customer service - provide longer hours etc. after 3 weeks of struggling I'm still not able to use internet banking. and you know what Nedbank - I pay you service fees every month, why cant you provide me with a proper service. just for the record I am looking at moving all my business to a more competent bank.