Bad customer service by Nedbank

Good day

MFC a division of Nedbank financed my car and I have settled the account in full on the 05 December 2019, I have already received the papers for ownership of the car, however MFC told that they are have updated my status but to my surprise Nedbank who is the same person as MFC told me today that according to Nedbank I'm still under debt review, I then phoned Traunsunion they said the debt review has been removed on my name, They said the bank Nedbank are responsible to update their records.

Other banks as at today they offered my a loan already as my status has been updated and I'm eligible for credit.

Please assist me by asking Nedbank to update their records that I'm no longer under debt review.

Your assistance is always appreciated.

Regards

Makgolane Mahlabe Lucas