Bad customer service Brooklyn Mall

My Classic Green Mastercard refers:

• On Saturday, 08 June, 2019, I went to collect the card from Brooklyn Branch; • Assisted by Teller 7 – Not sure if the tellers name is Renchia, but not friendly whatsoever; • Informed Teller 7 the reason why I require assistance, provided my ID as requested after which long silence follows. I did not have an idea what she was doing, stands up, walk away, without informing me as a client where she was going or what she intends to do; • Came eventually back, said I need to be “Fica” again. Really? Anyway, I requested copies of the Fica documents as proof that it has been done but it was declined; • Teller 7 informed me somebody else is activating the card; • The person activating the card came back “They are not working on Saturday’s, only Mondays - Fridays” They (who I don’t know) will call me Monday; • Ask Teller 7 can I use the card and can we change the pin. Answer is No; • Ask my ID book back, said I don’t have time for this and left the counter; • My card is still with Teller 7.

Regarding level of service of this branch:

• The level of service at Teller 7 was not professional whatsoever; • I stood this morning, Saturday, 08 June, 2019, there, starring in the “air” without a clue what is going on; • Previously I have been with Teller 7 for assistance; • No communication whatsoever from the side of Teller 7 to the client; • The service from the person activating the card was even more unprofessional; • Nor Teller 7 neither the person activating the card were professional or trying to assist me as a client. Just “pull up shoulders” and now it is further my problem; • Neither Teller 7 nor the person who tried to activate the card tried to call me after I left the branch. Suppose it was a case of “Who cares about clients”; • Every time the service received in this branch is pathetic; • Even worst, my American Express expires in the next month or so, meaning I have to go through this bad customer service again.

What I require:

• Sort out the activation of this card; • A professional person, call me with a person’s name I can see on Thursday 13 June 2019, afternoon @ 13:00; • I need a professional person to assist me when I am arriving at the branch; • Note that I refuse to sit and wait again due to incompetence and unprofessional service.

The team leader and the branch manager of Nedbank Brooklyn Branch have been included in this email.

Your written feedback will be appreciated.