1 reviews | Active since May 2013
Bad Customer Service/Attitude
<p> </p> <p>Hi Client ********** <p>I have an ongoing dispute with your merchant card division as per details below.</p> <p>Your “people” do not have the courtesy to acknowledge receipt of my emails which I presume is not Nedbank Policy?</p> <p>As regards your Regional Sales Manager replies to my mails i am at pains to understand his attitude?</p> <p>My request for email addresses are being ignored.</p> <p>Your urgent attention is requested.</p> <p>Regards</p> <p>Wally</p>
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Once again received a dear john reply. dont seem to care about customer service??
Hi Ettienne
I stated certain issues below, but you have chosen to ignore them. You have not addressed any of the issues below now or in earlier correspondence! I far as i am concerned this matter is not finalised!
Please supply me with the email address of your Managing Director, Financial Director & Company Secretary? If you are not willing to supply me with these details, please confirm you will not supply me with these details!
Regards
Mr Busken
From: Neethling, E. (Ettienne) **********
Sent: 30 March 2017 12:02 PM
To: Wally
Cc: 'JB Central - John Busken'; Ndlovu, J. (Jonathan)
Subject: RE: Allocated to Jonathan : Request for Information & more - Jonathan - CRM ********** .
Good afternoon Mr Busken,
We note receipt of this e mail and reiterate that the matter remains closed from Nedbank’s side.
Regards
Ettienne Neethling
CSS Complaints Manager
Once again received a dear john reply. dont seem to care about customer service??
Hi Ettienne
I stated certain issues below, but you have chosen to ignore them. You have not addressed any of the issues below now or in earlier correspondence! I far as i am concerned this matter is not finalised!
Please supply me with the email address of your Managing Director, Financial Director & Company Secretary? If you are not willing to supply me with these details, please confirm you will not supply me with these details!
Regards
Mr Busken
From: Neethling, E. (Ettienne) **********
Sent: 30 March 2017 12:02 PM
To: Wally
Cc: 'JB Central - John Busken'; Ndlovu, J. (Jonathan)
Subject: RE: Allocated to Jonathan : Request for Information & more - Jonathan - CRM ********** .
Good afternoon Mr Busken,
We note receipt of this e mail and reiterate that the matter remains closed from Nedbank’s side.
Regards
Ettienne Neethling
CSS Complaints Manager
Deadlock letter received as below but no issues were addressed except the "as per the contract", which is indicative of Nedbank attitude to Customer service & satisfaction??
Not a surprise when one looks around at complaints against Nedbank??
Hi Mr Neethling,
In think that your Management is a terrible indictment of Nedbank.
I am very sorry that you have ALL taken this hard nosed attitude, probably only over R932 but rather waste all this time & effort saying NO to Customer service & satisfaction.
Your comment “this will be our final response” indicates your level of customer satisfaction!
Once again none of the issues i have raised have been addressed by you or Nedbank???
I have addressed an email to Mr Mike Brown but no courtesy of any response!
You are probably just as aware as i am that this would probably not fall under the auspices of the Ombudsman For Banking Services (OBS). But emails will be sent to the Ombudsman For Banking Services (OBS). Wasting his time as well?
Once again none of the issues i have raised have been addressed by you or Nedbank???
Rgds
Mr Busken
Deadlock letter received as below but no issues were addressed except the "as per the contract", which is indicative of Nedbank attitude to Customer service & satisfaction??
Not a surprise when one looks around at complaints against Nedbank??
Hi Mr Neethling,
In think that your Management is a terrible indictment of Nedbank.
I am very sorry that you have ALL taken this hard nosed attitude, probably only over R932 but rather waste all this time & effort saying NO to Customer service & satisfaction.
Your comment “this will be our final response” indicates your level of customer satisfaction!
Once again none of the issues i have raised have been addressed by you or Nedbank???
I have addressed an email to Mr Mike Brown but no courtesy of any response!
You are probably just as aware as i am that this would probably not fall under the auspices of the Ombudsman For Banking Services (OBS). But emails will be sent to the Ombudsman For Banking Services (OBS). Wasting his time as well?
Once again none of the issues i have raised have been addressed by you or Nedbank???
Rgds
Mr Busken
Dear Wally
You have been referred to the Banking Ombudsman, kindly note that no further comments on this platform will be entertained.
Kind regards
Client Experience Team
Dear Wally
You have been referred to the Banking Ombudsman, kindly note that no further comments on this platform will be entertained.
Kind regards
Client Experience Team
Typica bad Customer Service. no name to comment. Client Experience Team - Zero points!
i am not asking to be entertained but obviously this is how Nedbank views this matter!!
Typica bad Customer Service. no name to comment. Client Experience Team - Zero points!
i am not asking to be entertained but obviously this is how Nedbank views this matter!!