Bad customer service at Nedbank Brooklyn Mall

I have been trying to activate my overdraft facility at Nedbank in Brooklyn for the past week or so. At first the one consultant was not available every time I went there - I had to wait for close to an hour for her without being helped. When she did finally assist me, on my third visit, the process took an hour and what's worse is that we are not done because she told me that I still have another set of forms to sign before it is approved. She was supposed to email these forms to me yesterday and I have still not received them at close of business today. I have been calling the branch non-stop and now my calls are not being answered. I was told that the money would be reflecting in my account by tomorrow, Wednesday 17 April 2019, but since the process is not complete, I doubt it will be the case. This means that some payments that are meant to come off my account tomorrow will bounce.

I do not understand why it takes so long and is so tedious to activate a simple overdraft facility. Some banks even do this online, but it seems that Nedbank has not caught up. I told one of the consultants that I am going to change banks and she simply told me that I should go ahead if that's what I want to do. The arrogance of it all...

I am really unsatisfied with the service at this branch. It really gives the bank a bad name.