Bad Customer service at Nedbank

I required my Nedbank account to be closed, i did advise other companies for my debit order to go off accordingly. I left R200 in my accfor my monthly fees.I got an sms to say that a debit of R250 went off. I went to La Lucia branch to sort this & officially close the account, prior to that i phoned in to notify that i will be closing the acc.At the bank Caldyn advised that the debit order did go off and i had also been charged by the bank for a annual loyalty membership fee which was R205.I was not happy since i do not have a membership,i never paid for that previously & no notification was sent to me advising me of such billing.I advised him that i am disputing that charge and will not be paying.It should be reversed, also i wont require it as i am closing the account.He said he understands and he will call the call centre and advise me and that i should pay an amount of R198 for my debit that went off.I paid it &he made me sign a form to close the account,he advised he wil resolve this.I Called 3 days later,he confirm that all was fine & the acc was closed,Oldmutual now informs me that i missed my premium.i called the branch,held on for more than 20min with no help.