Bad customer service and inefficient workers

Can you kindly assist us we have sent our stokvel application forms from last year October 2018 to date we have not een asssitedby Nedank, and we have been visiting nedbank Chris Hani where this this account was opened also phoning on this number *** no help. Please can you tell us why our forms are not updated on your systems. We have been checking on our account no debit has been done. Whats sad about this we have already lost a member which was covered on this stokvel and the family did not get anything, that has coused a conflict between the family and memebers for the society.

Please help Tshwaranang Burial Society memembers our account number is ***.

Hope to hear from soon.