Bad Customer Service

Zevenwaght branch - The new move to make branches smaller is having a very bad effect on customer service. I am a small business owner and wish to collect my new card from the branch. ONE person at enquiries and ONE teller. It took an average of 10-15 minutes to serve one person in the que, there was 6 people in front of me, that translates to 1-1.5 hours of waiting just to pick up my card. The amount of business I am loosing standing in the bank is not acceptable.