Bad customer service.

If I could give a zero-star rating, I would. I regret getting a consolidation loan with Nedbank. To date I have been struggling to get assistance with regard to a debt consolidation letter that reflected an incorrect reference number, I have been sent from pillar to post trying to get the correct letter with the correct reference so that I can be able to get my refund from another FSP. I have been calling and visiting the Nedbank branch since December 2022 and to my dissatisfaction, they are simply not coming to the party or not willing to assist in any way. Glad I never took the step to move my salary to them because wow!