Bad customer service

I have a savvy bundle account and have been paying for the account,yet I have a gold credit card.My whole intention of going on this account was to only pay the one account fee but I am still paying for both. I went into the branch,EURexplained this,was told they would upgrade the card but this never happened. I app**** for the card more than two weeks ago yet no correspondence. Recieved sms today to say I need to fetch the cards,when I got there they ordered debit cards!!!Nedbank is a ripp off to say the least