Bad Customer Service

Having to submit a claim with the claims seems to be a lot harder than finding a needle in a haystack.

On their app it says you either email or call them on ***. But when you call them they send you to an external company “Grayling” or something like that of which they Grayling then tell you that you need to go back to Nedbank but none of the people whom i spoke to seem to know what to do because they keep on sending me to wrong departments… from Mitchelle to Tyra to Nkele to Grayton to Mihle…none of them seem to know which is the correct claims department even Tatum Wilson who sent me an email on friday (15 Aug ‘25) requesting for my ID number seems to be helpful…maybe he/she wanted to decorate their computer with my id number because why do i have to call again and being sent from pillar to post and still no one is able to assist me.