Bad customer service

I have been applying for a personal loan since Wednesday 6th June 2024. They required an ATM Bank statement which I sent on the same day to a gentleman. I've been calling about my status application from Monday 10th June 2024 and been told different stories about the CONTRACT SIGN AND INTIAL PAGE feedback on which I spoke to a lady who said I need to do it again, she said she will send the contract yesterday but she didn't. I called again in the morning on the 11 June 2024 9am and the lady said the bank statements are required again and the contract. She said she will call back office to check and call me back in 2hrs but she didn't call back. I called again 15:30pm on the 11th June 2024 for three 3rd time the gentleman is telling me they don't want ATM bank statements but over the counter at the branch. I've called 3 times and each person is telling me 3 different things. This is the worst process.