Bad customer service- ***4 case num

The review is on behalf of my mother who banks with Nedbank for the longest time. Unfortunately on the 06 October 22 she was targeted by ******** who managed to gain access into her account **********ly and they succeeded to withdraw money from her account. When she realized this incident she immediately called ***** line and visited nearest branch for help. However subsequent to her reporting the incident following guidance from nedbank it has been frustrating to get some feedback on the investigation report. Nedbank team has failed to keep abreast of their findings and possibly reimburse her since she is a victim in this situation. Poor customer service she is extremely frustrated by this process as the bank failing her..