Bad customer service

Two missing weekly debit orders that have failed to credit my investment account, as well as the unacceptably poor service I received at your Greenstone branch. Missing funds dates: Friday, 07/08/2026 and Friday, 14/08/2026. My weekly debit orders came off my Savvy account on 07/08/2026 and 14/08/2026, but neither has reflected in my investment account. Your call centre confirmed the funds are sitting in the bank's suspense account and instructed me to resolve this at a branch. On 18/08/2026, I visited the Greenstone branch during my lunch hour. I waited for an hour for assistance. The consultant who assisted me was multitasking and trying to serve three customers simultaneously. When she called her manager for assistance, the manager failed to greet me and displayed an entirely unprofessional attitude. The staff identified that a reversal for the 07/08/2026 debit order was processed on 13/08/2026, but it was incorrectly credited to a completely different account, rather than the originating account. This has compromised the traceability of my funds. Due to time constraints caused by the long wait, the consultant promised me that she would manually process the remaining reversal for the 14/08/2026 debit order by the end of that day (18/08/2026). As of today, 20/08/2026, the money has still not been credited to my correct account. I cannot and will not spend more time visiting branches to correct internal banking errors. I require the bank to immediately do the following to trace and locate the missing amount for the 14/08/2026 from the suspense account, credit the full outstanding balance into my correct account via an urgent, real-time clearing payment today. Provide written confirmation once this allocation has been successfully finalised.