Bad customer service.

On the 30th of Jan I had an arrangement for two different amounts to be refunded in my account. She told me that it will be done within 48 hours, that never happened Again the following week on the 4th I called, different story now with another consultant, (Again is his name), Denvor at your Garden route tried his best to contact this guy,that promised that after 3 to 7 days it will be sorted out. We called him left messages he didn't call back. The guy's name is Again. Called again, spoke to Mashudu, made an arrangement with her, I was told its gonna be sorted, R1000 was deposited and they took R900 back again, left with a different of R50, I complained spoke to Zintle, she told me that it can't be reversed, and I asked her to refer me to her supervisor Victor. Victor called me on Tuesday the 10th of Feb, told me that an amount of R2000 will be refunded . Today the amount was deposited and they deducted R1664.40 AGAIN!! Now, how are they helping me? Their complaints department never responded to the email I sent them. Service like this at head office level?? Promised 48 hours and now its 2 weeks. Still within this two weeks I'm still no happy.