Bad customer service

Had a bad customer service at Nedbank Maponya Mall.

As a startup Entreprenuer was looking at having my business account opened with them.

Spoke to their Small Business Service Manager Makhosi Ntsibande, how informed that they'd need to see my business plan. Which I sent it throught to him on the 29th Oct 2018, followed up with an mail requesting to schedule a meeting.

To this day November 1st 2018, haven't received any communication from him. Visited the brand and was kept waiting for an hour and when I asked to see the branch manager the stuff were less interested in letting me see the manager.

I take it that's Nedbank's motto to mistreat portencial client.