Bad customer service

Park Station.

The branch closes 17:00, we walked into branch 16:50 we were told by Tumi(Service Champion) that no one will assist in opening an club account at that time, because we are late and it takes about 2~3 hours to open club account saying this with attitude. She even said everybody need to be out of the bank by 17:30. Nathi Nukwa also confirmed that no one will open club account for us.

With my little understanding no one should be turned away, unless if the service industry have changed. I proposed Nedbank because of the other two clubs that we have with Nedbank and my homeloan. But after today's service im thinking of taking my homeloan to someone who is going to give me respect that I deserve.