BAD CUSTOMER SERVICE

I app**** for a loan online yesterday, received a call and the lady advised me to go to the branch with the required documents. I drooped off the documents at NEDBANK CRESTA MALL RANDBURG, and the guy that assisted me did not check the documents. I waited the whole day today for someone to call me and advice me of the progress and that was not done. I decided to call the call center and was told that the bank stats are incomplete, now my problem is why was I not told about this. I am a FIRST time client with Nedbank and even thinking of cancelling the loan and going somewhere else. Its the end of the day and no one has bothered to call me or even send a text. It seems as if Nedbank does not care about its new customers. I am very disappointed.