Bad Customer Service

<p>My Experience when i took out the contract with (Nedbank) MFC for Vehicle Service Plan and Power up Plan was great when the consultant calle me to sell the products.</p> <p> </p> <p>I am happy with my service plan however the " Power Up Plan " i'm disappointed.</p> <p>I booked my car in for a Service @ VW, only now to find out that my ' Power Plan ' cover until 58000km. No where in the CONTRACT does it state that or being mentioned.</p> <p> </p> <p>I called the Innovation group where the consultant gives me a story that it has expired and that my 3 YEARS of being a LOYAL customer I can not use it. THANKS FOR TAKING MY MONEY.....</p> <p> </p> <p>My call was then transferred as I needed clarity why this was not listed in my contract. The lady from Finance said that my CONTRACT expires in " October 2017 " which i can still make use of it and no where does it mentioned on my paperwork 58000km... </p> <p> </p> <p>So I would like to know what the way forward is, and if other customers out there are being ********** like me. Please be aware.</p> <p> </p> <p>Regards</p> <p>Jerome</p> <p> </p> <p>Contact No. </p> <p> ********** -563</p>