Bad customer service
<p>I have called Nedbank on 3 occasions to register a claim which cost me around R100 airtime to which I eventually got to the claims department who said my claim was registered and I will have a claims consultant assigned to me in 2 workings days.</p> <p>After 2 weeks I have still not received any consultant who has made correspondence with me so I can progress with my claim. I have emailed Nedbank on ********** and still no reply after a week of emailing. I am tired of spending airtime trying to contact the claims department and waiting for a consultant. I want my claim processed ASAP.</p> <p> </p> <p> </p> <p> </p> <p>I </p>
It's for a hospital cash back
It's for a hospital cash back
After a painful experience with Nedbanks claims department with the intervening of Mr Nicolas Govender my claim was addressed with immediate action and resolved in 2 working days. Good work from the Nedbank social media team who deal with complaints
After a painful experience with Nedbanks claims department with the intervening of Mr Nicolas Govender my claim was addressed with immediate action and resolved in 2 working days. Good work from the Nedbank social media team who deal with complaints
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
The client support team I mean
The client support team I mean