1 reviews | Active since Aug 2013
Bad customer service
<p>About a month ago I received an sms from Nedbank with spelling mistakes, the minute anyone sees a mistake in an sms it is treated as if it is spam, I have asked various people from different walks of life and they agree.</p> <p>On Saturday I tried to Shop at Clicks and my card was declined, unfortunately Clicks were as bad with customer service and did not say you need to go the bank, this is highly embarrassing especially when one has the money in the account.</p> <p>Only the lady at Ackermans pointed out that the machine said pick up card at the Bank. If Nedbank had used half a brain that us customers pay for they would have a) not sent out an sms with mistakes in it. b) emailed customers c) written something on their banking site.</p> <p>I know have to go to the trouble of getting to the bank to obtain a new card.</p> <p>I have written to someone at Nedbank and they have not bothered to reply to me but I will not name and shame at this stage.</p> <p>Nedbank really makes one think, and none of it is in a good way.</p> <p>I have taken up my complaint with Clicks for their supervisor and cashier for not bothering to advise me of this as well.</p> <p>Rating should be minus about 100 ***</p>
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
CCM ********** - My reference number
Once again apologies for this experience we trust that this has not eroded our relationship with you
Scelo Thejane
Resolution Manager | Client Experience | Nedbank Limited
This is what I received from Nedbank and have repeatedly written to Sceki Thejane asking if they had solved this mystery of the spelling mistakes etc. He had called me as well and I sent him the sms that I received.
I HAVE NOT RECEIVED ANY RESPONSES FROM HIM WHATSOEVER.
NEDBANK MAKES ONE THINK ....................................................
I do not want him bothering to call me or anyone from Nedbank, I expect the email rep**** to that I sent him. All of this goes back to 21 December, and up until last week I had been emailing him. I am more than disappointed with this kind of client service.
CCM ********** - My reference number
Once again apologies for this experience we trust that this has not eroded our relationship with you
Scelo Thejane
Resolution Manager | Client Experience | Nedbank Limited
This is what I received from Nedbank and have repeatedly written to Sceki Thejane asking if they had solved this mystery of the spelling mistakes etc. He had called me as well and I sent him the sms that I received.
I HAVE NOT RECEIVED ANY RESPONSES FROM HIM WHATSOEVER.
NEDBANK MAKES ONE THINK ....................................................
I do not want him bothering to call me or anyone from Nedbank, I expect the email rep**** to that I sent him. All of this goes back to 21 December, and up until last week I had been emailing him. I am more than disappointed with this kind of client service.