Bad customer service

<p>I became a member of Nedgroup Life insurance during 1991 and had a life investment joint cover, on our bond which was with NBS during 1991. My loan was than taken to FNB and I wanted to cancel the life insurance with FNB as I have an existing life insurance with liberty life and so have my husband, FNB send me a release form but never process same. I called NEDGROUP and spoke to Siya wanting to cancel my policy and want to know what is due to me for them to payoff my loan account, of which Siya call has been terminated, I spoke to Moses, he also dropped the phone in my ears. This is my fellow black brothers that cannot serve their customer at NEDGROUP. i WANT TO KNOW HOW MUCH IS MY POLICY WORTH, WHY WERE I NOT GIVEN INFORMATION FOR THE PAST 16 YEARS, AS THEY TOLD ME FNB IS THEIR CLIENT AND NOT ME, BUT I PAY THE POLICY, IF I CANCEL WHAT AMOUNT WILL I RECIEVE. i NEED SOMEBODY WITH THE NECESSARY COMPETENCE TO CALL ME PERTAINING TO MY POLICY AND TO SERVE ME AS A CLIENT, NOT TO BE RUDE AND DEFENSIVE.</p>