Bad customer service

My credit card was unauthorised debited from a company where the contract expired long ago.<br> I reported this to Nedbank's card division, once on the phone to their call centre and once (after there was no response) via their e-mail complaints service.<br> I am still waiting for resolution of the problem, least of some feedback. This was reported to them one month ago. A follow up mail was not not even answered although they gave me a reference number.<br> <br> What's with Nedbank's slogan \Ask once"";15/02/05 9:12;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;811255;823422;12;5;0;1;0;0;5;NULL;NULL;NULL;15/02/03 6:41;15/02/03 4:53;Understandable;;Debbie Rex;;I was sitting in my doctor's waiting room and saw an Affinity Health poster. I smsed the number and got an almost instant call back from one of the friendliest sales agents I've ever spoken to. Not only did they help me pass the the time waiting but I'm also now a proud member of Affinity. Thanks Debbie for signing me up!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;811256;829427;19;2;0;0;0;0;2;NULL;NULL;NULL;15/02/03 6:36;15/02/03 4:53;Adriaan the *****;8,01E+11;Adriaan;***;The night before I was expected to move into my newly acquired unit by EZ to Let an arrangement had been made with the agent Adriaan as well as his co worker, Bright, to pick up my keys to the unit on Friday evening. I proceeded to wait for a whole hour for Adriaan outside the complex during which time he ignored all my calls and smses and then eventually did not pitch and left me in a panic so I didn't receive my key until the following morning only by the help of a previous tenant at the complex. Once I moved into the unit an inspection had not been carried out so I carried one out by myself and I emailed the list of 10 things that needed to be fixed in the unit to Adriaan 2 days later. He did not respond and I would like to take this matter up to higher authority but unfortunately Google can't seem to pick up this ********** company. I am worried because the 3 neighbours i have befriended also warned me about Adriaan and told me he will do anything to take your money. I need my roof and stove fixed urgently-2 essential things and I worry it wont be done;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;775474;877581;30;2;0;0;0;0;2;NULL;NULL;NULL;15/02/03 6:36;15/02/03 4:55;Dangerous and *************;;Pieter Mouton;;This person PP Mouton who is an consultant for agridistributors (fire arms and ammo) had problems with his personal computer.<br> I was asked to fix it and each time the owner..pieter mouton kept on messing it up again resulting in the end i had to fix it multiple times.<br> Apon giving mr mouton his bill/acc to be paid he became violent, threatening me and my loved ones nonstop saying hell have me thrown in jail &amp;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;811258;857686;15;2;0;0;0;0;2;NULL;NULL;NULL;15/01/31 18:57;15/02/03 5:01;Tipping is MY choice;;;***;Went to SF Rondebosch for supper, bill came to R644 and the TO PAY amount was R708 because a R64 tip was included in the total cost... Since when is a tip a must and who gave SF the right to determine the amount we had to pay?? I assure you the service was not worth a R64 tip and we left with a damper put on our evening by the cheek of it all... Tipping is MY choice and very much dependent on your attitude and quality of service provided and had the waiter taken an interest in serving us better he would have gotten much more than R64 but anyways SF have great food but a ****py billing policy...;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;520370;897375;9;2;0;1;0;0;2;NULL;NULL;NULL;15/02/03 6:55;15/02/03 5:08;policy deducted from wrong account;7,90E+12;Sello Motaung/Sam Cornelius;***;I opened a funeral policy with 21st century life. The policy was being paid from my fnb account since 2013. In 2014 November I changed my banking details by email. Sello promised that they will deduct in the correct account. November, December, January they still went to deduct in the wrong account even though they confirmed my change of account. I have sent all my bank statements to [Email Removed] last week, asking for the refund of unpaid debit order charge which is 138 for each policy that was not paid, i have about 7 policies, money to be refunded is in about R2484. Yesterday, 2 February, a debit order when through my account for all policies and I did not make any arrangements that they should redebit on 2 February. Someone must attend to this matter urgently ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;802693;785049;19;2;0;0;0;0;2;NULL;NULL;NULL;15/02/03 6:59;15/02/03 5:14;prolems with property agents;;smiley / michelle;***;second time working with smiley properties in mooikloof ridge and we had problems since. we rented from michelle that I thought that is the best agent in smiley while after we signed the contract she never contacted us to ask if we are okey with codes to get from one complex to the other and last night when we got to mooikloof ridge our tags to let us in was disconnected after I arrange with the lady at mooikloof ridge office that is active we don't even exist in mooikloof ridge our cell numbers was taken off. so when we could not get in with my 2 dogs in the car I called michelle just to help us with codes so we can get in after an hour sitting outside she never answer her phone or even called back don't think that is good manners even if you are busy just to call back is good manners. we wanted to buy in mooikloof ridge at smiley but that wont happen. just feel that even you did sign a contract with clients afterwards there is still something like client services. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;792345;372;9;2;0;1;0;0;2;NULL;NULL;NULL;15/02/03 7:08;15/02/03 5:18;Continuous Incorrect Debit and Increases;8,40E+12;;***;It is now the second month after my 3rd time complaining that my & my mother's issues of incorrect billing is not resolved.<br> <br> Every 3 to 4 month Santam Short Term Insurance increases our insurance without a letter or notice and this without us making any claims on our insurance or adding additional items.<br> And every time it is a continues struggle to work with these *********** people for 2 months to get our issue resolved, which in this case is happening again!<br> <br> This is ridiculous, their small yellow umbrella covers themselves and does not worry about their clients relationship & needs.<br> <br> We've been a client of Santam for years and this is the service we get...<br> Santam: \We are sorry sir; which I will be doing;and warm people of the service I am receiving and will be logging a complaint with the FSB as well.<br> <br> Maybe it is time to seek an alternative insurance company!!<br> """