BAD CUSTOMER SERVICE !!

I HAVE ALL MY LIFE BEEN AT NEDBANK AND FOR THE FIRST TIME EVER I ACTUALLY REGRET GOING BACK TO NEDBANK. WITHOUT ANY NOTIFICATION WITHOUT ANY FORM OF WARNING THEY BLOCK MY ACCOUNT BECAUSE OF THE FICA ****. I CANT GET TO A NEDBANK BEFORE THE WEEKEND BECAUSE I DONT HAVE TRANSPORT .. I PHONED NEDBANK AND THE LADY TOLD ME MY ACCOUNT IS FROZEN BECAUSE OF THIS!!! THIS IS PATHETIC !!