Bad customer experience

Really disappointed in the service recieved from Nedbank. I am a credit card customer and things have not started on the right foot with Nedbank. I decided to take up a CC with you guys, it was sent to the wrong branch, this is the first time I visited the branch. Then when it got to the branch 2nd visit I was not issued a pin by the branch which made me come back to the branch 3rd visit to do the pin and activation. The card was then blocked due to FICA so I visited the branch a 4th time to do FICA.

Someone called me today 13/01/2022 at 14:49. The consultant name is Kagiso Phala. She asked me to go to the branch and submit my FICA. She was very rude when I explained this ordeal to her, she told me that I should call down and that I should not be angry. I hope that you will listen to this voice call and get back to me with feedback. This is really bad customer service. She told me there is no CRM for her to check that the branch had recieved my documents which is impossible.

I asked Kagiso to get her manager, Lloyd Maraka to call me. I still have not recieved any feedback.

I expect this FICA issue to be sorted out of branch, and Kagiso to call me with an apology.