Bad Customer experience at NEDBANK

The service is get there is not acceptable, I dont have access to my account (No card, no internet accesss logins) but my account is reflecting in use since I use it for business. Its so sad to see the money you don't have access to especially during this time of black Friday.

I had an account with Nedbank since 2016 under pty ltd, now I converted the company to INC early this year. Now Nedbank denied me access to my account telling me that I am not an active member I should consult with cipc , when I communicate with cicp I reflect as the active member. I think NEDBANK is missing something either outdated or not updating recent data, because this is beyond my control, the branch responsible for this is NorthPark Mall, my banker is not responding to my calls and sms and the Nedbank manager is not taking this serious in northpark mall.

My business money keeps going in the account but I don't have access to it, how painful is that If there is anyone who knows which bank is better in handling business account or knows a better way to resolve this with NEDBANK please help me, I have to pay my employees and other outstanding debts. I cant afford have hunger in the mist of plenty anymore.

Regards

Dissatisfied client