Bad Customer Experience

On Monday the 22 June 2020, I visited Nedbank Northgate branch and the host and security closed the door in my face as said they were closed. According to the website, it stipulates that the branch closes at 15h30. Interestingly enough all other branches were still operating during that time.

What made the issue worst no one told me that the branch will be closed until further notice nor directing customers to the nearest branch. Secondly, I went back to the branch again yesterday only to found out that the branch has been closed and no alternative provided.

I then drove to Nedbank Fourways to try and get my business banking account sorted again only to find out, its been closed until further notice as well, and again no alternative provided.

Its been a pain banking with Nedbank, with their App not working to its best for business account. I need to pay my employees' salaries on Thursday. I can't do that because all Nedbank branches within my vicinity are closed and I don't know when they will be opened and I don't know which branches are opened.

I am now contemplating to close my business account. This is poor customer service at its best.

Lastly, I haven't heard from my banker ever since I opened the account. All I needed to do was to change my phone number and I can't do that without going to the branch.

Regards Vukani Gwala Director: Dembe Holdings ***