Bad customer experience

I'm highly disappointed with Nedbank's processes. Banks usually pride themselves in being convenient, innovation & focused on service. I'm sad to say that I have not experienced any of the afore mentioned. I picked up a new credit card today & noticed that the expiry date is in two months from now. I thought it was was an error & after two calls & speaking to a manger (Neville) I was informed that it was not. I'll be traveling overseas & I won't be around to pick up the"renewal card" meaning that one would have to pay a courier fee to the card delivered. Why ?... Why ? Create a system that doesn't generate a new expiry date for a new card ? Why create a system with unneccessary card charges. Doesn't the bank make money from a customer's spending on the card ? If it's a "system issue" a process issue surely it can be changed,made better for the customers sake.