Bad customer care

My account was handed over to Beukes and Sonja Nel i think. And i did request a settlement amount which i was given. I thwn settled the account on the 29th oct and forwarded the proof of payment to palesa tonjane, also requesting the Natis papers so i can register the car. And today the 15th Nov 2018 Palesa sends an sms requesting me to call urgwntly as my account is in arrears of R1249 and i triwd calling and hwr phone goes unanswered, Sivuyile also put me on hold for morw than 10 minutes, waiting for Palesa or her tebadam leader