Bad Customer assistance after money was fradulently withdrew from my husbands account

Reference ***6,case no GFCFS.In 2022 october an amount of about 14000 was *****ulently taken from the account of my husband.After we saw a notification we called the bank on the 22/10/2022.we were told the money was transfered to bonga whom we dont know.A case was opened by Nedbank till today we were not given an update.Instead i was bohered with smas from the bank to my number *** being threatened to be taken for legal action.I called the bank several times explaining what happened ,but still they want my husband to pay and they continue to send me messages.The bank must please pay him the money they forced him to pay and close the case since they failed to do a proper investigation.instead they want us to pay.My husband ended up opening an account with onother bank and left nedbank which was his bank for his entire life.