Bad communication, bad queuing system and bad service

<p>1. I reciceived an SMS saying that I should change my debit card to the new and more secure one, so go to the nearest branch - I did that and they gave me a long story to say that it has to be ordered and takes 3 days and etc.</p> <p>This is bad communication and unacceptable especially when i have a personal banker</p> <p> </p> <p>2. At the simmonds street branch I took a queue ticket no. 48 and the waiting time was 30 minutes as per the queue screen, it also showed 46 and 47 and then mine, whilst waiting patientlya another ticket of another type jumped the queue and laned in front of mine - this sucks, especially when 1 - the bank was not busy, 2 I complanined to the person attending the queue tickets and not to mention the cold face and no greetings teller that assisted me.</p> <p> </p> <p>3. What a run a round, not to mention my personal banker has not returned my call and it's been over an hour</p>