BAD CLIENT SERVICES AT NEDBANK CARLTON CENTRE BRANCH

The branch operating hours on the Nedbank Carlton Centre website hours is 9am to 4pm Mon-Friday. On the 25th November 2021 at 15h45 roughly, I went in the branch to collect my card ,at the reception desk i found two unfriendly female nedbank staff, one of which i believe is a service champion. I greeted politely and asked to collect my collect my card. Both ladies never responded instead i was told in a rude manner that the line has been cut because they close at 4pm and there are other clients sitting in the branch waiting for more than 30minutes. I then told the lady but your doors are still open and the operating time is 4pm and i still have 15mins before you guys can close.The one lady (i believe is the service champ)was sitting down busy ordering items from online shopping stores,she completely ignored me after what i had said and continued her shopping i guess.The other lady respond that in our African Language and told me Buthi phuma(get out),she said it in a manner in which one would think we are in a chesa nyama or bar somewhere and not in a professional environment.I then asked her to write down on a piece of paper her NB number so that i can lodge a complain,again she rudely responded to me by telling me to talk to the lady sitting down, and she then left to have a casual chat with one of the tellers. Nevertheless i was furious so i asked the lady sitting down which in this case i will refer to her as (Miss/Mrs online)if i can be issued a ticket so that i can be helped she also told me to get out,i also asked her for her NB number she ignored me. I then asked her is Paul Mthombeni your branch manager she agree with an attitude that suggested she could get away with anything in the branch. She responded with a yes and asked me if i wanted to see him, I agree and she told me to get out and wait for the branch manager outside the branch in a rather unpleasant manner. Seeing that both staff members can abuse me as a Nedbank client like that i decided to just live the branch politely. I suggest when Nedbank follows up on this the should look at the DVR as reference.