Bad Client Service. NEDBANK

Money was taken out of my account **********ly, to an extend that I had to get new cards, reset my online profile twice & close my account which I had for years. Feedback from ***** department was: It was taken by an online Dating site. The SMS even indicated it was done from out side South Africa. I was instructed to wait for the refunds & then close the account. While I was waiting for the refund it happened again on the same account number. Which is now in a negative balance & I cannot close it because I have to settle the amount first. I have a reference number. The Nedbank system does picks it up, but they cannot reverse it. Again I was instructed by the bank agent to contact the ***** department. THEY DID NOT EVEN CAME BACK TO ME ON THE FIRST REPORTED INCIDENT? Now I need to call them again? This all happened Twice in less than 3 weeks. I am exhausted, frustrated, angry to such a point that I will move my Bond, & all other accounts to a different bank. We keep on losing money & Nedbank doesn't care. I couldn't even activate my card, because they couldn't chip it.