Bad Client service, *********** Staff and Bad staff attitude

very dissapointed about nedbank, i app**** for a home loan and very ealy this morning a got a call from an agent sayoing there is a missing page in the offer, well fair enough i asked the guy to send me an email of what exactly he is talking about so that when i get to my computer i will escalate to the property agent/seller to ammend, he rudely told me there is nothing to write an email about, and a few minute i got an sms and email saying my application has been withdrawn, like how unfair is this? i am a nedbank client and even if i was not a client i deserve some sort of respect, Nedbank all calls are recorded please go back to the call and sort out that rude consultant before he mess up your business my ref is 207512 this will also help you identify the *******, and i demand that email explaining what missing so i ca escalate for the offer to be rectified and my application can be processed accordingly, if it was declined then i would be fine , not withdrawn for ****.