Bad Client Service

@Nedbank We were at Nedbank on the 28/02/2020 (waited for 35 mins)to withdraw from our 32day notice due to personal reasons. My wife was told she would receive the funds by Sunday 1/03/2020. The funds are still not available and this was the second time my wife attempted this and was assisted by the same lady Pinky Mkhungo from Shelly Beach branch. I don't know if this is the kind of service that you give to all customers. The first time I was told the system was offline when I waited close to an hour.Now this...What bad client service...I am appalled.I want to close my account and go where I am valued as a clientservice...I am appalled.I want to close my account and go where I am valued as a client