Bad client service

As per my knowledge a credit card application tat is only 72hours after approval, which I app**** on the 11/03/2021, I have been following up since the 17/03/2021 and they sent Mapulane Chabo who was the agent who assisted with the application an email and they said he was to call me in a few minutes of which he did not I even sent him an email on the same day, to date I still have not received any constructive feedback from the bank.

I called in today to the contact centre, spoke to a guy named Shaun who was supposed to call me back but did not, I called back again speaking to a lady named Khanyisile who hung up on me, received a call back from Lindani Mbuthuma who promised to call back and he did and assisted me by escalating my query to a TL(Thank you Lindani) , only after which I received a call back from one Mapulane Chabo who I had previously communicated with via email, to my surprise he has no recollection of my previous email where I was giving permission to nedbank to sign on my behalf electronically so and I was even assisted by him and he even confirmed that he received the email upon application, but he received my most recent email sent today 19/03/2021. All the calls I have made have put a financial strain to me as I have been taken from pillar to post by the call centre agents using airtime for those calls

I must express my disappointment and dissatisfaction at such treatment especially to someone who has been a loyal client to the bank for over a decade.

Regards, LS Tsotetsi