Bad client service

<p>Today at around 8h35 I made a call to MFC Your vehicle/asset account (. ********** 031department regarding my vehicle finance car that it is in arrears as I was rudely assisted by the credit controller gentleman by the name of ****, the guy was very rude and disrespectful towards me over the phone even though I am the one who made a call to do arrangements which I regret now as the guy kept on laughing as I was trying to explain to him the reason why my account was in areas I told him clearly that my daughter's hand was cut by a tile as she fell from her creche and my funds were. Exhausted as I had to prioritize her health and this drained me emotionally and financially within a short space of time hence I called to ask for rescheduling just for this month the next thing the guys laughed and asked me for medical proof and threatening that he will handover my account without giving me a chance to explain proper and he kept telling me to listen to myself which I found very disturbing that how does MFC treats its client's. I felt small humiliated and disrespected at the same time as I thought me taking an initiative to make a call regarding my account was a right thing to do but I was wrong. I Want to switch my car account to other service providers who value their clients with respect and humidity Regards</p>