Bad Client Service

On 25 April 2019 due to the heavy rainfall in our region my lapa got damaged to such an extend that it become an hazard to my family and animals. I reported it the very same morning to Nedbank insurance ,due to the fact that it was covered by Nedbank Homeowners Insurance. I was given an claim number nl, C ********** 449786, and was told that an assessor will come to my residence for assessment. The assessor was at my residence and that's it nothing further. If I try to phone or email Nedbank they will always say with an automatic response that they will come back to you. That lapa is still a danger to my family and animals and urgently need your'e assistance in this matter. Regards Ivan Williamson ********** 457