Bad call centre service

<p>I needed help with something on electronic banking. The system was malfunctioning. I phoned the help line (call centre), held forquite a while then got an agent who didn't know how to help me. I eventually asked to be put through to someone who might know about the technical problems the system was experiencing. She didn't say 'hold on', she just disappeared and my call went back into the holding queue. After about 10 minutes the call was cut dead. I looked at my watch, 17h10, so maybe Nedbank's call centre just kicks clients off afetr 17h00!</p>