bad business treatment of client by the Bank

I claimed for my late wife insurance policy with Nedbank on 30 Nov 2023. I provided all the necessary documents required till to date 7 Feb 2024. I have not received anything and i have never been contacted by Nedbank. My kids are suffering as a result of the ********* and carefree attitude attitude shown by the bank. I am so angry with this bank and the call centre operators who give excuses to protect the company.