Bad Bad Service Thinking of Moving my Account

Nedbank , I must say i am really disjointed with your business conduct and at the moment i am really considering moving my service to a deserving financial service provider who treats the client the right with empathy when to come to having issue with our services ,You debited twice for the same amount without notifying me about it ,You made an error at my expense ,I have an unveiling coming on the 9th of Feb 2020 which i went to clear the funds on my 32 account for the purpose but you then decided to do a debit even after your urgent called in December to continue with our current arrangement ,Your Agents Sindisiwe Ndamane not a great ambassador for Nedbank as they dont know how to handle situation when it come to customer concerns and she is very rude like very Rude ,Carol same thing and there is no customer service training as well plus their approach is total not right ,They kept on hold for 7/10 minutes while waiting on the line . no understanding of situation whatsoever ,Jason their team leader eventual came to the rescue who was understanding and acknowledge the mistake and promised to escalate the matter and have the funds refunded back into my account the tomorrow the 08th of Feb 2020 and Leconia reloaded the arrangement which is the only reason i did not move my account yet but i hope i will get my funds back as promised