Bad Bad service

I opened an account in March 2022 and my account is now pending activation due to FICA documents outstanding. I have been to the branch twice. Been assisted telephonically to un restrict my account and yesterday it was re stricted again? I had to once again go to the branch, no cash on me and they the advised that my documents were never loaded and I need to wait 24 hours in order to access my money. So who's fault is that??? Now I was stuck inside the mall because I could not pay my parking ticket!!!!! I am withdrawing all my cash as soon as I can and opening up an account with a different bank. So disgusted by the way they treat their clients.