Bad Bad service

Nedbank im very disappointed at you, ive been a client for almost a decade bt i think yesterday i needed to make a decision to change banks. I ordered my nedbanks cards on the app and chose the locker service, because i knew how long the line to the branch is and was not going to stand on the que for that long, the day i received my sms informing me that the cards have arrived i went to nedbank only to be told by the security guard that it doesnt work, went there ff day still same story, up until i was told that it has returned to the branch. I get there yesterday nd the line is crazy again the security tells me to join the line, i was so frustrated because now you guys Nedbank are making it my issue but i had came into the branch to be told that the service locker doesnt work. Ok i call the customercare, Asiphe(im not sure if i got the name correct but its the lady that assisted me, ob well done she really tried to assist nd keep me calm because i was boiling with frustration) she told me if i reorder the cards it will charge me again for all 3 cards yoh my fustration started all over, why should i be penalized for something thats not my fault i went to the bank ur sytem was not working now i need to que long lines ah never, now Nedbank tell me is it fair that i carry on with u guys while i get a service like this? How am i suppose to move around with no card im travelling next week nd i dont have even a single nedbank card..... Im very dissapointed in Nedbank i think the time has come for me to move banks