bad bad service

Recently switched my salary to Nedbank in October 2025 and since then the app works few weeks then it disconnects. I have to go in branch every week, call call center, emails trying to follow up and there's no help. What worse is employer now says I use Nedbank as an excuse to leave the workplace when everytime I'm told to go in branch by app or call center. I get in branch, they don't help. You will wait 2 hours without service. Today call center gave me reference and made an appointment for me to see branch manager (themba tjotjo which they claim they do not know but acknowledge I'm at the right branch) in pta central to investigate why the app keeps malfunctioning, they say I must stand in queue even though call center made an appointment for me. It has been worst 3 months since I switched my salary to Nedbank. Service is really bad. Ref ***