Bad bad bad service provide they don’t care about their clients

Since from the 13 of birth begging nedbank to migrate my account to a cheaper plan since I’m facing financial difficulties. Even to say nothing has been done. Their chat system is useless the Agents there act like they don’t care about the clients. The advised me to contact the call center which I did and spoke with some who informed me that the requested was done. To my surprise when I check the account still shows the old plan. Now when i spoke to them this morning I’m told I need to go to the branch. Mind you I’m heavily pregnant, far from the branch so I’m guess I should ignore Doctors orders for putting me on bed rest and go into the branch for nedbank to assist me. When this account was migrated I didn’t have to go to the branch they phone me. I will closing this account soon I’m sick and tired of a service provide that doesn’t take the clients serious.