1 reviews | Active since Nov 2016
Bad Bad Bad service
<p>1st I went to the Nedbank Glen Acres to fill in a claim form for retrencement on the 15/01/2017 Done everything and when I phone them on the 22/1/2017 to hear what is going on, because I do not heard anything yet. THEY LOST THE PAPER WORK I needed to go back there fill in all the forms again on the 23/01/2017 which was not even ready for me. I done all so a stop payment what was all so done wrongly, wrong debit order was done and I been charge twice for the stop payment fee which I ask them to reverse and do the right one, but my account is still not been credit with the stop payment charges. They told me that it will be rectifeid the next day still not this is now the 30/1/2017 Now my debit order will be written back and be charge because I do not have enough money in my account and WHO is going to pay for that and all mmy calls I made and then nobody is available to help me and All MY PETROL I HAD TO GO BACK EVERYTIME TO THE BRANCH THEY A NOT THAT CLOSE TO ME I LOST MY JOB BUS CLOSED I NEED TO TURNED EVERY CENT ARROUND That is the worse branch I ever been in DO not answer phone service are bad not friendly people there They do not no there work ext. </p>
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Good day
They never contact me at the branch, but I put an complain in at there complain department and still nothing is happening I pone then today again on the 7/2/2017 to tell them the branch at Nedbank Glen Acres did nothing and done my stop payments wrong again Nedbank is *****ing my money and put me more in arrears because of all there faults they are doing I NEED TO GET THIS SORT OUT SOON AS POSSIBLE PLEASE TO GET MY ACCOUNTS IN ORDER AGAIN
Good day
They never contact me at the branch, but I put an complain in at there complain department and still nothing is happening I pone then today again on the 7/2/2017 to tell them the branch at Nedbank Glen Acres did nothing and done my stop payments wrong again Nedbank is *****ing my money and put me more in arrears because of all there faults they are doing I NEED TO GET THIS SORT OUT SOON AS POSSIBLE PLEASE TO GET MY ACCOUNTS IN ORDER AGAIN
Of all these probblems I am in bad reviews they do not contact you just do what they wat to do This is the worse service I ever expierence in my life THEY NEED TO DO SOMETHING URGENTLY MY NUMBER IS ********** 580
Of all these probblems I am in bad reviews they do not contact you just do what they wat to do This is the worse service I ever expierence in my life THEY NEED TO DO SOMETHING URGENTLY MY NUMBER IS ********** 580
Nobody is coming back to sort by account out not even the ombudsman Nedbank need to reverse all the fees, bacause if they done my stoporder correctly in the 1ste place This would not have happened and took money out of my account to the credit card without my conscent and I did make arrangements to pay it off monthly Here is my recon of my account THERE IS MONEY PAID INTO MY ACCOUNT WHICH IS NOT MINE I NEED TO GIVE THAT BACK TO THE PERSON I CANNOT BECAUSE MY ACCOUNT IS OVERDRAWN AND THE CLOSE MY INTERNET BANKING ACCOUNT THAT IS OKAY I NOW WHY EXCEPTABLE I NEED THIS MONEY BACK AND THEY NEED TO WRITTEN EVERYTHING OFF BECAUSE WAS THERE FAULT FRO THE BEGGING I LOST ALL MY POLICY BECAUSE OFF THERE MISTAKES DONE 3X MISTAKES ON MY ACCOUNT WONDER WHO IS GOING TO PAY NOW IF SOMETHING IS HAPPENING TO ME?????? OORGEBRING 0 0 2,883.23
BTW 26/11-27/12 = R21.07 0 0 2,883.23
MasterCard- ********** ********** 19 -300 2,583.23
MasterCard- ********** ********** 19 -170 2,413.23
Arcade Investments -500 1,913.23
Arcade Investments -300 1,613.23
INSTANDHOUDINGSGELDE -130 1,483.23
AIR TIME -50 1,433.23
Arcade Investments -600 833.23
CELL C SP ********** 9 ********** 6 -198.99 634.24
8.44876E+18 1,000.00 1,634.24
OTM KTNT R1,000.00 FOOI -7 1,627.24
OTM ****ANT TRANSAKSIE FOOI -5.5 1,621.74
Arcade Investments -200 1,421.74
Arcade Investments -200 1,221.74
NEDLIFE PRE ********** ********** 96 -34 1,187.74
SANTAM J ********** 66 -403.73 784.01 The stop Payment should have been done on this one DONE ON WRONG ONE. Balance should have been then R1187.74
CHARTISLIF ********** ********** 2071 -84.1 699.91
CHARTISLIF ********** ********** 2071 -49.78 650.13
CHARTISLIF ********** ********** 2071 -24.56 625.57
CHRIS POLIS 630 1,255.57
OORGEDRA 0 0 1,255.57
OORGEBRING 0 0 1,255.57
MasterCard- ********** ********** 19 -200 1,055.57
HOMECHOICE -316.74 738.83
INSURE PLATLIFE 860026 -224.81 514.02
Arcade Investments -200 314.02
Arcade Investments -150 164.02
8.44876E+18 200 364.02
OTM KTNT R200.00 FOOI -1.4 362.62
OTM ****ANT TRANSAKSIE FOOI -5.5 357.12
internet banking -360 -2.88
8.44876E+18 200 197.12
OTM KTNT R200.00 FOOI -1.4 195.72
OTM ****ANT TRANSAKSIE FOOI -5.5 190.22
STOP PAYMENT CHARGE -50 140.22 THE STOP WRONG STOP ORDER THEY DONE BEEN CHARGE TWICE WRONG!!!
STOP PAYMENT CHARGE -50 90.22
OORGEDRA 0 0 90.22
OORGEBRING 0 0 90.22
8.44876E+18 400 490.22
OTM KTNT R400.00 FOOI -2.8 487.42
OTM ****ANT TRANSAKSIE FOOI -5.5 481.92
Arcade Investments -200 281.92
STOP PAYMENT CHARGE -50 231.92 HERE THEY CHARGE ME AGAIN FOR THE RIGHT STOP PAYMENT
BTW 28/12-26/01 = R39.26 0 0 231.92
RENTE 28/12 - 26/01 -0.02 231.9
INSTANDHOUDINGSGELDE -135 96.9
REF CHARGES 100 196.9 HERE THEY ONLY PUT THE CHARGES BACK ONLY I DID NOT want to keep my money in this account because ofall there mistakes
OBO-BETALING - ********** ********** 22 -1,150.00 -953.1 Here they just took money out of my current acc to put into my credit card without my concent
CELL C SP ********** 1 ********** 6 -198.99 -1,152.09 now all my stuff get reverse because of that!!!!!!!!!!!!
02* ********** 1* ********** 6 198.99 -953.1
HonFee 30/01 R1150.00 OBO-BETA -90 -1,043.10 Because off that I went into debt and charge me all this disonner fees WHICH IS NOT RIGHT BECAUSE THE HAD TO RETURN THIS AMOUNT AND I DID NOT HAD THAT FUNDS BECAUSE THEY 1STE HAD TO SHORT MY ACCOUNT OUT TAKE FOR EVER TO SORT OUT
NEDLIFE PRE ********** ********** 96 -34 -1,077.10
SANTAM J ********** 99 -403.73 -1,480.83
CHARTISLIF ********** ********** 2078 -84.1 -1,564.93
CHARTISLIF ********** ********** 2078 -49.78 -1,614.71
CHARTISLIF ********** ********** 2078 -24.56
KOSTE ONBETAALDE ITEM -60 -1,699.27 #
CHRIS POLIS 630 -1,069.27
OORGEDRA 0 0 -1,069.27
OORGEBRING 0 0 -1,069.27
ONBETAAlDE MAGNEETBAND ITEM 403.73 -665.54
ONBETAAlDE MAGNEETBAND ITEM 84.1 -581.44
ONBETAAlDE MAGNEETBAND ITEM 49.78 -531.66
02DLIFE PRE ********** ********** 96 34 -497.66
ONBETAAlDE MAGNEETBAND ITEM 24.56 -473.1
KOSTE ONBETAALDE ITEM -150 -623.1 #
KOSTE ONBETAALDE ITEM -150 -773.1 #
KOSTE ONBETAALDE ITEM -150 -923.1 #
KOSTE ONBETAALDE ITEM -150 -1,073.10 #
KOSTE ONBETAALDE ITEM -150 -1,223.10 #
5.41283E+15 950 -273.1 NOW THEY ONLY PUT MY MONEY BACK
REFUND 840 566.9 THIS SHOULD HAVE BEEN R900 NOT 840 WRONG AGAIN!!!!!!
Rudolf -500 66.9 I TOOK MY MONEY OUT BECAUSE I NEED TO PAY ATLEAST MY PHONE AND INTERNET
OORGEDRA 0 0 66.9
OORGEBRING 0 0 66.9
BTW 27/01-23/02 = R127.10 0 0 66.9
RENTE 27/01 - 23/02 -10.12 56.78 THERE FAULT
INSTANDHOUDINGSGELDE -135 -78.22 #
CELL C SP ********** 8 ********** 6 -202.98 -281.2
02* ********** 8* ********** 6 202.98 -78.22
SANTAM J ********** 07 -403.73 -481.95
SANTAM J ********** 10 -403.73 -885.68
CHARTISLIF ********** ********** 2086 -84.1 -969.78
CHARTISLIF ********** ********** 2086 -84.1 -1,053.88
CHARTISLIF ********** ********** 2086 -49.78 -1,103.66
CHARTISLIF ********** ********** 2086 -49.78 -1,153.44
CHARTISLIF ********** ********** 2086 -24.56 -1,178.00
CHARTISLIF ********** ********** 2086 -24.56 -1,202.56
KOSTE ONBETAALDE ITEM -150 -1,352.56 #
ONBETAAlDE MAGNEETBAND ITEM 403.73 -948.83
ONBETAAlDE MAGNEETBAND ITEM 403.73 -545.1
ONBETAAlDE MAGNEETBAND ITEM 84.1 -461
ONBETAAlDE MAGNEETBAND ITEM 84.1 -376.9
ONBETAAlDE MAGNEETBAND ITEM 49.78 -327.12
ONBETAAlDE MAGNEETBAND ITEM 49.78 -277.34
OORGEDRA 0 0 -27
OORGEBRING 0 0 -277.34
ONBETAAlDE MAGNEETBAND ITEM 24.56 -252.78
ONBETAAlDE MAGNEETBAND ITEM 24.56 -228.22
KOSTE ONBETAALDE ITEM -150 -378.22 #
KOSTE ONBETAALDE ITEM -150 -528.22 #
KOSTE ONBETAALDE ITEM -150 -678.22 #
KOSTE ONBETAALDE ITEM -150 -828.22 #
KOSTE ONBETAALDE ITEM -150 -978.22 #
KOSTE ONBETAALDE ITEM -150 -1,128.22 #
KOSTE ONBETAALDE ITEM -150 -1,278.22 #
KOSTE ONBETAALDE ITEM -150 -1,428.22 #
OORGEDRA 0 0 -1,428.22
NOW THEY HAD TO REVERSE ALL THE DEBIT ORDER AGAIN TWICE BECAUSE OF THERE FAULTS I NEED THE DISHONNER FEES BACK TO MY ACCOUNT SO WHICH WILL BE R960 TO CLOSE THIS ACCOUNT
IF THEY DO NOT EVEN WORRY TO COME BACK TO ME. R1350 NEED TO BE PUT BACK INTO MY ACCOUNT
Reverse the service fees I do not got any service fees and I cannot get into the internet banking to give you people an updates statement.
THERE ARE MONEY PAID INTO MY ACCOUNT, DOES NOT BELONG TO ME I NEED TO GIVE THAT MONEY BACK TO THE PERSON.R630.00
Nobody is coming back to sort by account out not even the ombudsman Nedbank need to reverse all the fees, bacause if they done my stoporder correctly in the 1ste place This would not have happened and took money out of my account to the credit card without my conscent and I did make arrangements to pay it off monthly Here is my recon of my account THERE IS MONEY PAID INTO MY ACCOUNT WHICH IS NOT MINE I NEED TO GIVE THAT BACK TO THE PERSON I CANNOT BECAUSE MY ACCOUNT IS OVERDRAWN AND THE CLOSE MY INTERNET BANKING ACCOUNT THAT IS OKAY I NOW WHY EXCEPTABLE I NEED THIS MONEY BACK AND THEY NEED TO WRITTEN EVERYTHING OFF BECAUSE WAS THERE FAULT FRO THE BEGGING I LOST ALL MY POLICY BECAUSE OFF THERE MISTAKES DONE 3X MISTAKES ON MY ACCOUNT WONDER WHO IS GOING TO PAY NOW IF SOMETHING IS HAPPENING TO ME?????? OORGEBRING 0 0 2,883.23
BTW 26/11-27/12 = R21.07 0 0 2,883.23
MasterCard- ********** ********** 19 -300 2,583.23
MasterCard- ********** ********** 19 -170 2,413.23
Arcade Investments -500 1,913.23
Arcade Investments -300 1,613.23
INSTANDHOUDINGSGELDE -130 1,483.23
AIR TIME -50 1,433.23
Arcade Investments -600 833.23
CELL C SP ********** 9 ********** 6 -198.99 634.24
8.44876E+18 1,000.00 1,634.24
OTM KTNT R1,000.00 FOOI -7 1,627.24
OTM ****ANT TRANSAKSIE FOOI -5.5 1,621.74
Arcade Investments -200 1,421.74
Arcade Investments -200 1,221.74
NEDLIFE PRE ********** ********** 96 -34 1,187.74
SANTAM J ********** 66 -403.73 784.01 The stop Payment should have been done on this one DONE ON WRONG ONE. Balance should have been then R1187.74
CHARTISLIF ********** ********** 2071 -84.1 699.91
CHARTISLIF ********** ********** 2071 -49.78 650.13
CHARTISLIF ********** ********** 2071 -24.56 625.57
CHRIS POLIS 630 1,255.57
OORGEDRA 0 0 1,255.57
OORGEBRING 0 0 1,255.57
MasterCard- ********** ********** 19 -200 1,055.57
HOMECHOICE -316.74 738.83
INSURE PLATLIFE 860026 -224.81 514.02
Arcade Investments -200 314.02
Arcade Investments -150 164.02
8.44876E+18 200 364.02
OTM KTNT R200.00 FOOI -1.4 362.62
OTM ****ANT TRANSAKSIE FOOI -5.5 357.12
internet banking -360 -2.88
8.44876E+18 200 197.12
OTM KTNT R200.00 FOOI -1.4 195.72
OTM ****ANT TRANSAKSIE FOOI -5.5 190.22
STOP PAYMENT CHARGE -50 140.22 THE STOP WRONG STOP ORDER THEY DONE BEEN CHARGE TWICE WRONG!!!
STOP PAYMENT CHARGE -50 90.22
OORGEDRA 0 0 90.22
OORGEBRING 0 0 90.22
8.44876E+18 400 490.22
OTM KTNT R400.00 FOOI -2.8 487.42
OTM ****ANT TRANSAKSIE FOOI -5.5 481.92
Arcade Investments -200 281.92
STOP PAYMENT CHARGE -50 231.92 HERE THEY CHARGE ME AGAIN FOR THE RIGHT STOP PAYMENT
BTW 28/12-26/01 = R39.26 0 0 231.92
RENTE 28/12 - 26/01 -0.02 231.9
INSTANDHOUDINGSGELDE -135 96.9
REF CHARGES 100 196.9 HERE THEY ONLY PUT THE CHARGES BACK ONLY I DID NOT want to keep my money in this account because ofall there mistakes
OBO-BETALING - ********** ********** 22 -1,150.00 -953.1 Here they just took money out of my current acc to put into my credit card without my concent
CELL C SP ********** 1 ********** 6 -198.99 -1,152.09 now all my stuff get reverse because of that!!!!!!!!!!!!
02* ********** 1* ********** 6 198.99 -953.1
HonFee 30/01 R1150.00 OBO-BETA -90 -1,043.10 Because off that I went into debt and charge me all this disonner fees WHICH IS NOT RIGHT BECAUSE THE HAD TO RETURN THIS AMOUNT AND I DID NOT HAD THAT FUNDS BECAUSE THEY 1STE HAD TO SHORT MY ACCOUNT OUT TAKE FOR EVER TO SORT OUT
NEDLIFE PRE ********** ********** 96 -34 -1,077.10
SANTAM J ********** 99 -403.73 -1,480.83
CHARTISLIF ********** ********** 2078 -84.1 -1,564.93
CHARTISLIF ********** ********** 2078 -49.78 -1,614.71
CHARTISLIF ********** ********** 2078 -24.56
KOSTE ONBETAALDE ITEM -60 -1,699.27 #
CHRIS POLIS 630 -1,069.27
OORGEDRA 0 0 -1,069.27
OORGEBRING 0 0 -1,069.27
ONBETAAlDE MAGNEETBAND ITEM 403.73 -665.54
ONBETAAlDE MAGNEETBAND ITEM 84.1 -581.44
ONBETAAlDE MAGNEETBAND ITEM 49.78 -531.66
02DLIFE PRE ********** ********** 96 34 -497.66
ONBETAAlDE MAGNEETBAND ITEM 24.56 -473.1
KOSTE ONBETAALDE ITEM -150 -623.1 #
KOSTE ONBETAALDE ITEM -150 -773.1 #
KOSTE ONBETAALDE ITEM -150 -923.1 #
KOSTE ONBETAALDE ITEM -150 -1,073.10 #
KOSTE ONBETAALDE ITEM -150 -1,223.10 #
5.41283E+15 950 -273.1 NOW THEY ONLY PUT MY MONEY BACK
REFUND 840 566.9 THIS SHOULD HAVE BEEN R900 NOT 840 WRONG AGAIN!!!!!!
Rudolf -500 66.9 I TOOK MY MONEY OUT BECAUSE I NEED TO PAY ATLEAST MY PHONE AND INTERNET
OORGEDRA 0 0 66.9
OORGEBRING 0 0 66.9
BTW 27/01-23/02 = R127.10 0 0 66.9
RENTE 27/01 - 23/02 -10.12 56.78 THERE FAULT
INSTANDHOUDINGSGELDE -135 -78.22 #
CELL C SP ********** 8 ********** 6 -202.98 -281.2
02* ********** 8* ********** 6 202.98 -78.22
SANTAM J ********** 07 -403.73 -481.95
SANTAM J ********** 10 -403.73 -885.68
CHARTISLIF ********** ********** 2086 -84.1 -969.78
CHARTISLIF ********** ********** 2086 -84.1 -1,053.88
CHARTISLIF ********** ********** 2086 -49.78 -1,103.66
CHARTISLIF ********** ********** 2086 -49.78 -1,153.44
CHARTISLIF ********** ********** 2086 -24.56 -1,178.00
CHARTISLIF ********** ********** 2086 -24.56 -1,202.56
KOSTE ONBETAALDE ITEM -150 -1,352.56 #
ONBETAAlDE MAGNEETBAND ITEM 403.73 -948.83
ONBETAAlDE MAGNEETBAND ITEM 403.73 -545.1
ONBETAAlDE MAGNEETBAND ITEM 84.1 -461
ONBETAAlDE MAGNEETBAND ITEM 84.1 -376.9
ONBETAAlDE MAGNEETBAND ITEM 49.78 -327.12
ONBETAAlDE MAGNEETBAND ITEM 49.78 -277.34
OORGEDRA 0 0 -27
OORGEBRING 0 0 -277.34
ONBETAAlDE MAGNEETBAND ITEM 24.56 -252.78
ONBETAAlDE MAGNEETBAND ITEM 24.56 -228.22
KOSTE ONBETAALDE ITEM -150 -378.22 #
KOSTE ONBETAALDE ITEM -150 -528.22 #
KOSTE ONBETAALDE ITEM -150 -678.22 #
KOSTE ONBETAALDE ITEM -150 -828.22 #
KOSTE ONBETAALDE ITEM -150 -978.22 #
KOSTE ONBETAALDE ITEM -150 -1,128.22 #
KOSTE ONBETAALDE ITEM -150 -1,278.22 #
KOSTE ONBETAALDE ITEM -150 -1,428.22 #
OORGEDRA 0 0 -1,428.22
NOW THEY HAD TO REVERSE ALL THE DEBIT ORDER AGAIN TWICE BECAUSE OF THERE FAULTS I NEED THE DISHONNER FEES BACK TO MY ACCOUNT SO WHICH WILL BE R960 TO CLOSE THIS ACCOUNT
IF THEY DO NOT EVEN WORRY TO COME BACK TO ME. R1350 NEED TO BE PUT BACK INTO MY ACCOUNT
Reverse the service fees I do not got any service fees and I cannot get into the internet banking to give you people an updates statement.
THERE ARE MONEY PAID INTO MY ACCOUNT, DOES NOT BELONG TO ME I NEED TO GIVE THAT MONEY BACK TO THE PERSON.R630.00
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team