Bad Bad Bad customer service

On the 20 December I went in to Nedbank Cape gate and app**** for a personal loan and was approved. I was told that I would receive the notification of payout within 3 business days. The first feedback I received was on the 5th January. This was even though I visited the branch on the 21st, 31st December as well as the 4th January to ask if there has been any progress with the payout. I was told because my loan consultant was on leave they could not give me any feedback.

I was told i would receive a call from my loan consultant on the 5th January, but she did not call. On the 7th January she called to say that they could not get a hold of my employer hence my loan was declined. The system declined the loan payout because too much time has elapsed to get hold of my employer. I asked why no one contacted me so that the problem of getting a hold of my employer could be sorted out within a reasonable time. She had no answer to this question. She was apparently told by head office to resubmit my application as too much time had passed to escalate the matter. I refused to sign any further documentation as it was not my fault that the matter was not escalated in time. She told me I now only qualify for half the original agreement I signed for on the 20th December.

I app**** for the loan to pay for a vehicle I need to commute to work with. Because Nedbank has failed to uphold their part of the agreement also not keeping me up to date with the progress of my loan I have lost the vehicle. I have had to make contact with the bank numerous times without any resolution to my problem.