Bad bad bad

I have never been so inconvenience like this. I had forgotten my wallet at home and decided to send myself R2 500 through send IMALI from my business account.when I was withdrawing the money the machine canceled the transaction and did not payout the money. I went in the branch I was then adviced to call call center which I immediately did and the lady told me the machine canceled the transaction and yes the money did not payout and I was not the first to call. The lady in the bank took a look at their atm cameras it was cleared that I did not receive the money. With all this evidence iam being told they can't reimburse me. All this happened on the 29th January 2020 when I wanted to pay my daughter's fees to date 27/02/2020 I have not received my money back