AS
Amanda S

1 reviews | Active since May 2014

05 Apr 2017, 10:22

BAD BAD BAD

<p>Nedbank done 3 time mistakes 1st I phone them to claim from my insurrance on my Credit card Need to go to the bank I went, then they told me to do it online, I refuse and say I know I can do it there and I must provide them with my ID and Letter. Was sent a lot arround there in the branch Glen Marais Kempton Park Done evedrything and that same day I doen an stop payment on my account. After a week I did not heard anything from them So I need to phone arround to found out what is going on. Then claim department never recieve my form. On the end the branch could not found my form got lost and my Debit order was done wrong. Need to go back to the branch to do everything all over. On my debit order they charge ne twice for stop payment. Then they charges me again for a stop payment fees for the right one After I complain about the stop payment fees which is now 3 and should only be one They reverse it. But now I am sit in a very bad account because of them, because if that was done correctly I would have been able to pay my other debit order and what they done just took money out of my current account for my credit Card without my consend or anything although I told them I will paying them of R200 monthly which they agree with. I lost my work So need to make arrangement for everything. That amount but me even worse into debit. All me debit orders been reverse. Okay when I put an complaint in at the Ombudsman they reverse all my fees for returning my debit orders, BUT that did not sort out my account because the next months they will take double payments off. Which I would have have nor be able to afford because of all the things they done wrongly on my account. Now they charge bouble reversal fees for every single debit order. I wanted to close the account but they refuse because it is in Debit That is all there fault and they must reverse everthing and my service because there is no service and this cause me all so to get into more debts The complain dept a lady told me the branch where my account is must do it NEVER heard anything again. It is not my branch fault it is Glen Marais branch fault and they need to take the lost. NOW I WANT TO KNOW WHO IS GOING TO PAY FOR MY CAR IF MY CAR GET INTO AN ACCIDENT AND MY HOUSEHOLD, ACCEDENT PLANS, HOSPITAL PLAN SO ARE THEY GOING TO PAY FOR ALL THAT IF SOMETHING IS HAPPENING I LOST ALL MY POLICIES BECAUSE OF THEM. BAD BAD BAD</p>

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Replies (2)
AS
Amanda S's update05 Apr 2017, 10:32
Reviewer Update

Sorry about my spelling was doing it in hurry why is there no option to fixed it

Nedbank
Nedbank's reply05 Apr 2017, 11:05
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team