Bad Attitude , Worst Customer service

On Friday the 29th of September 2017 around 19:00 pm I sent my brother to go withdraw R2000 from my Nedbank account and deposit it to another Nedbank account , as he was trying to deposit the money the ATM accepted the money but the tramsaction did not complete , He called the Nedbank callcenter and he was advised to go to the brach thr following day the money , He did . Since its my account & my money I decided to call and follow up on the query , To avoid being sent from pillar to post I asked to speak to the manager hoping they will direct me to the relevant department to deal with, I introduced myself and told her the reason for my call she respondded "I am not sure if you are aware that we hace to balance the ATM's and to do that the ATM's must be shut down unfortunately business does not allow me to shut ATM's down on such busy days , We will only do so on Wednesday you should receive your money then , I understood and waited , Yesterday I did not get the money & hoped maybe it will reflect on my account today , it did not . Around 9:30 am today I called her to follow up she sounded annoyed from the time I told her it was me I even apologised for bithering her she responded & said they balanced the ATM's yesterday and my money is with the "ATM people" as I was about to to ask for the contact details of the "ATM people" she asked for my number she will call to give me feedback ...around 15:25 PM seeing that I had not received any feedback I decided to call again , my call was answered my Zanele she told me her manager was at the back office & asked to take a message for her , I told her I am now really upset & considering to lay a complaint with their head office the whole day I have been waiting for feedback , she sincerely apologised and said she will ask her to call me back . She(the manager) called back in about 10 min and I was never ready for her level of rudeness at that stage ! as I picked up she said "YA I AM CALLING BACK LIKE I SAID I WOULD ,so I asked were you really going to call me back had I not called again ? she responded " WELL I THINK YOU KNOW I HAVE A JOB HERE I WAS BUSY WITH MY WORK & THERE IS A LOT OF OTHER ATM QUERIES YOU ARE NOT THE ONLY ONE ONE .AS SOON AS ALL THE ATM QUERIES HAVE BEEN ADDRESSED YOU WILL GET YOUR MONEY. I thanked her & put my phone down . 1. I did not want any special treatment from her she could have delegated the issue to one of the staff members from the onset. 2. From the first day I called she could have told me the whole process & how long it might take instead of making empty promises 3. The least she could do today is keep her word & call to give me feedback , or ask one of her staff members to just call up and let me know that they are still busy with the queries and money will be allocated accordingly as soon as the queries have been resolved. I wonder if she as the Head/Manager of the branch is that rude how is the staff there , I personally would never recommend even my worst enemy to her branch and I worry about the valnurable people who bank with Nedbank in Dundee as to how exactly their are treated there , R2000 might be small change to her but to me its a lot of my hard earned money that I can sit back & say they will bring it back whenever they decide to , I never wish to talk to that woman & I hope will never set foot at her branch her attitude towards me really left a bad taste.